What materials are used in your ceramic products?

Our ceramic products are crafted using high-quality stoneware or porcelain clay.

Are your ceramics dishwasher safe?

Yes, our ceramics are dishwasher safe.

How should I care for and clean my ceramic items?

Dishwasher or hand wash with mild soap and water is recommended. Avoid abrasive cleaners or scrubbers to prevent scratching.

Do you offer custom or personalized ceramic pieces?

Yes, we offer custom and personalized ceramic pieces for large quantities only. Contact us for more information and to discuss your requirements.

Can I request specific grog colors or glazes for my ceramics?

Yes, we offer a range of customization options for large quantities only. Contact us to discuss your color preferences.

Are your ceramics microwave safe?

Yes, our ceramics are microwave safe for reheating purposes. However, microwave heating can damage the piece over time.

What is the lead time for custom orders?

Lead times for custom orders vary depending on the complexity of the project. Contact us for an estimate.

Do you offer international shipping for your products?

Yes, we offer international shipping. Shipping costs are calculated at the checkout. To see all the shipping fees, you can click here.

How are your ceramics packaged for shipping to ensure they arrive safely?

We take great care in packaging our ceramics to ensure safe delivery. Each item is securely wrapped and cushioned to prevent breakage.

Is it possible to pick up my order?

Yes, it is possible to pick up your order at our shop located at Gubelstrasse 2, 8050 Zurich (Switzerland). If you wish to pick up your order, please place the order online and select the pickup option. Once your order is ready for pickup, you will receive an email with all the information for collecting your order during our opening times.

How soon will I receive my order?

Orders are processed and shipped within 10 days. To see estimated delivery times for various countries, please refer to the shipping table available here.

Can I return or exchange ceramic items if they arrive damaged or if I'm not satisfied?

Yes, we accept returns and exchanges for damaged or unsatisfactory items. Please contact us within 5 days after you receive your order. Please note that the shipping, packaging, or border costs are not refunded.